Updated: November 28, 2024
Privacy Policy
HiveStream and its related entities (referred to as “HiveStream“ or “we“ or “our“) are committed to the protection of your Personal Information in accordance with relevant Privacy Principles. This Privacy Policy describes the manner in which HiveStream collects, holds and uses Personal Information. If you wish to make any inquiries regarding this Privacy Policy, you should contact us using the contact information provided at the bottom of this policy.
HiveStream may, from time to time, review and update this Privacy Policy, including to take into account new laws, regulations and technology. All Personal Information held by HiveStream will be governed by our most recent Privacy Policy, posted on our website hivestream.au. Our most recent Privacy Policy will apply to our collection, use and disclosure of Personal Information.
1. What is ‘Personal Information‘?
‘Personal Information‘ is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in a material form or not.
2. What Personal Information do we collect and hold?
HiveStream may collect and hold Personal Information such as your name, gender, date of birth, age, contact details (including your address, telephone number and email, whether personal or for work), financial information, payment details, bank account details, tax file number and/or products and services information and preferences.
3. Why do we collect Personal Information?
3.1
HiveStream collects Personal Information from customers, employees, contractors, consultants, service providers, agents, shareholders and other individuals that is reasonably necessary for one or more of our functions or services, including:
- To conduct our business functions
- To market and sell our products and services
- To conduct employee, contractor and service provider-related activities
- To conduct product and market research-related activities
3.2
If you choose not to provide your Personal Information to HiveStream, we may not be able to undertake certain activities for you, such as providing you with requested information, products or services.
4. When and how do we collect Personal Information?
4.1
HiveStream collects Personal Information when you:
- Become an employee, contractor, consultant, service provider or agent of HiveStream
- Visit our Website
- Supply, use, or buy products or services
- Request information about us or our products or services
- Provide feedback
- Fill in a form on our Website
- Fill in one of our surveys
- Contact us by telephone, email, post or in person
4.2
HiveStream may also collect Personal Information about you via third parties including our suppliers, merchants, survey providers or marketers.
4.3
In some circumstances we may receive Personal Information that we have not requested. If this occurs, we will comply with our obligations under applicable privacy laws.
4.4
You acknowledge that we may de-identify and/or destroy this information unless we are required to keep it by law.
5. Information collected via our Website
5.1
HiveStream will not collect any Personal Information about users of our Website except when they knowingly provide it or as otherwise described below. For example, HiveStream may collect Personal Information from users when they:
- Complete an online form on our Website
- Complete one or more of our surveys
- Otherwise correspond with HiveStream
Click Stream Data
When you visit and browse our Website, our Website host may collect Personal Information for statistical, reporting and maintenance purposes. Subject to clause 7.4, the Personal Information collected by our Website host will not be used to identify you. The information may include:
- The number of users visiting our Website and the number of pages viewed
- The date, time and duration of a visit
- The IP address of your computer
- The path taken through our Website
Cookies
Cookies are small text files that are transferred to a user‘s computer hard drive by a website for the purpose of storing information about a user‘s identity, browser type or website visiting patterns.
Information collected through cookies relates to a device used to access online content, such as an IP address or location data about the device. Cookies may also collect information about the behaviours of the use of the device, such as the websites visited by the user and their activity on the website.
If you access our Website, a cookie is downloaded onto your computer‘s hard drive when you first log on to our Website. You can adjust your internet browser to disable cookies, however HiveStream may not be able to provide you with all the service or functionality you require on our Website if you choose to do so.
Web Beacons
Web beacons are images that originate from a third party site to track visitor activities. HiveStream may use web beacons to collect aggregate data and provides this information to our Website host to administer and improve the performance of our Website.
6. How HiveStream uses the Personal Information it collects about you
6.1
HiveStream uses the Personal Information it collects about you for our business functions and activities, which may include:
- Providing you with information, products or services you have requested
- Promoting and marketing our products and services to you
- Personalising and customising your experiences on our Website
- Helping HiveStream research the needs of its customers
- Conducting research for improving existing products or services
- Providing you with ongoing information about HiveStream and its activities
- Allowing us to provide third party information and offers we believe may interest you
- Complying with regulatory or other legal requirements
- Purposes related to employment of our personnel and internal services
- Processing and administering shareholder applications and services
- Any other purpose communicated to you at collection time or with your consent
Extended Policy for AI and Data Processing Services
Collection of AI-Related Information
- Input data for processing
- Model training data
- Usage patterns and analytics
- Service configuration preferences
- System interaction data
Use of AI-Processed Information
- Train and improve our AI models
- Optimise service delivery
- Enhance processing accuracy
- Develop new capabilities
- Improve user experience
AI Service Security Measures
- End-to-end encryption
- Secure model deployment
- Regular security audits
- Strict access controls
- Data anonymisation techniques
Contact Information
For any privacy-related enquiries, please contact us at:
Email: [email protected]